You can view and download my Resume here

Technologies

  • VMware 5.5, 6.0, 6.5
  • Hyper-V 2012 R2, 2016
  • Microsoft Windows Server 2012, 2012 R2, 2016
  • Windows 7, 8, 10
  • Linux
  • Active Directory 
  • Microsoft Office 365
  • Microsoft SQL Server
  • PowerShell
  • Python
  • Veeam Backup and Replication 8.x, 9.x
  • Version Control (Git)

Experience

Severity One Engineer - Veeam Software

Exhibits advanced troubleshooting skills; analyzes, diagnoses, and provides solutions and/or
workarounds to virtualization software, operating systems, networks and applications in relation to Veeam problems. Assists with after-hours internal Support team to resolve high-severity customer or partner issues. Provides mentoring, coaching and training to Tier 1 Engineers. Manages multiple service requests and coordinates advanced troubleshooting with partners and customers.

Technical Support Engineer - Veeam Software

Provides technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing. Proactively stays up to date with all the latest technologies concerning Veeam’s products and the underlying technologies. Updates and works with assigned cases in a timely manner. Maintains strong customer rapport and excellent, timely communication.

Help Desk Analyst - NorthStar Group Services

Worked with a small team to support end users. Answered support calls and maintained/configured hardware assets. Worked in Active Directory with over 1,500 users ranging from password resets to security group creation and management. Optimized daily workflow through the creation of scripts using the PowerShell and Python scripting languages. Updated and added new end user documentation.

Sales Associate - Micro Center

Worked with customers and contractors to provide the best solution to their technical problems on both enterprise and basic levels. Experienced in troubleshooting, hardware, and communication.

Wireless Architect Intern - Dell

Was working with Dell contracted for Catholic Health Partners to finalize setup of a new hospital opening shortly. Primarily configured Cisco hardware including switches, access points, and routers. 


Education

Bachelor of Arts in Music Technology

Bachelor of Arts in Computer Science

Capital University, Columbus, Ohio, Class of 2015

Certifications

CompTIA A+